Overview
As Antra expanded its global workforce, the immigration services team faced a growing number of employee inquiries related to visa status, timelines, and case progress. Most requests were repetitive, but they still required manual handling and created strain on the team.
TechWish addressed this challenge with a Cognitive Assistant trained on more than 60,000 anonymized immigration support tickets. The solution helped automate routine inquiries while maintaining privacy safeguards, giving employees faster responses and reducing operational burden on immigration specialists.
