A leading U.S. credit union was struggling to modernize due to legacy infrastructure and manual workflows. Disconnected systems slowed onboarding, compliance, and digital service delivery. TechWish partnered with the institution to deploy AI-powered automation and unified member data systems—streamlining back-office operations and enhancing digital engagement. The result: faster transformation timelines, reduced paperwork, and a consistent, cross-channel member experience.
Snapshot:
- 28% faster digital transformation timeline
- 45% reduction in paper-based workflows
- 3.1x improvement in cross-channel experience consistency
- 34% boost in internal team productivity
- Unified Member 360 enabled data-driven personalization
