A major U.S. healthcare network faced growing patient dissatisfaction driven by unresolved complaints, long wait times, and siloed feedback systems. TechWish implemented a generative AI solution that transformed scattered, unstructured feedback into real-time, actionable insights. By automating trend detection and centralizing analysis across departments, the platform empowered leaders to proactively improve care quality, reduce manual overhead, and enhance the patient experience across every facility in the network.
Snapshot
- GenAI platform transforms feedback into real-time insights
- Automated analysis across surveys, hotlines, and reviews
- Role-based dashboards for proactive issue resolution
- Unified visibility across clinical departments and facilities
