A global consumer appliance leader faced rising costs and customer dissatisfaction due to long wait times and inconsistent support during seasonal surges. TechWish deployed a scalable, AI-powered support platform across web and mobile to automate frontline service and improve global consistency. The solution cut wait times by over 61%, reduced human call volume by 42%, and saved $2.78M annually by minimizing temporary staffing and training expenses.
Snapshot:
- AI chatbot reduced human support demand by 42%
- $2.78M annual savings from lowered staffing and training costs
- 61% shorter wait times during seasonal spikes
- Multilingual NLP platform unified global support quality
- Integrated diagnostics and triage reduced need for agent intervention
