A regional e-retailer struggling with inconsistent mobile experiences and high manual support loads turned to TechWish for a cross-platform solution. By launching a unified Flutter-based app across iOS and Android, the company streamlined mobile engagement, improved customer satisfaction, and reduced operational overhead. The outcome: 3x app adoption, a 42% increase in mobile transactions, and a 60% drop in order tracking requests.
Snapshot:
- Launched unified app on iOS and Android from one codebase
- Integrated real-time inventory and order tracking via REST APIs
- Cut support requests with automated order visibility
- Bi-weekly UX optimization for continuous performance gains
- Reduced operational load via backend-retail system integration
